TERMS OF SERVICE
Effective date: June 1, 2026 · Last updated: June 1, 2026
Please read these Terms of Service carefully before using NorthLine AI services. These terms constitute a legally binding agreement between you and NorthLine AI.
Acceptance of Terms
By accessing our website or using NorthLine AI services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
Description of Services
NorthLine AI provides AI-powered automation services for HVAC businesses, including missed call response systems, post-job follow-up automation, seasonal campaign management, and review collection systems. Services are provided on a subscription basis as described in your service agreement.
Service Agreement
Specific terms of your service engagement, including pricing, deliverables, and timelines, are governed by the individual service agreement executed between you and NorthLine AI. These Terms of Service apply in addition to, and do not supersede, your service agreement.
Client Responsibilities
You agree to: provide accurate information about your business; maintain valid contact information; respond to setup requests in a timely manner to facilitate onboarding; ensure compliance with applicable laws regarding business communications; and not use our services for any unlawful purpose. You are responsible for ensuring your use of our automated communication services complies with TCPA, CASL, and any other applicable telecommunications regulations in your jurisdiction.
Messaging Compliance
Our services send automated text messages to your customers on your behalf. You represent and warrant that: you have obtained proper consent from your customers to receive automated messages; you maintain accurate opt-out records; and you will promptly honor any opt-out requests. NorthLine AI is not liable for compliance violations arising from inaccurate information you provide about customer consent.
Payment Terms
Services are billed monthly in advance. Payment is due upon receipt of invoice. We reserve the right to suspend services for accounts more than 15 days past due. All fees are non-refundable except as specified in our 30-Day Guarantee below.
30-Day Guarantee
If your NorthLine AI system does not activate and process at least one automation within the first 30 days of going live, we will refund 100% of what you paid for that month. To claim this guarantee, contact us within 35 days of your service start date. This guarantee applies only to the initial 30-day period and only if the failure is attributable to NorthLine AI systems, not to client-side issues such as failure to complete onboarding.
Cancellation
Services are month-to-month. You may cancel at any time by providing written notice to hello@northlineai.com. Cancellation takes effect at the end of your current billing period. No partial-month refunds are issued. Upon cancellation, we will provide reasonable assistance in transitioning any data or configurations you own.
Intellectual Property
NorthLine AI retains all intellectual property rights in our systems, automation frameworks, and proprietary methodologies. You retain ownership of your customer data, business information, and content you provide. We grant you a limited, non-exclusive license to use our services during your subscription period.
Limitation of Liability
To the maximum extent permitted by law, NorthLine AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue or profits, arising from your use of our services. Our total liability for direct damages shall not exceed the amount you paid us in the three months preceding the claim.
Disclaimer of Warranties
Our services are provided "as is" without warranty of any kind. We do not warrant that our services will be uninterrupted, error-free, or that they will achieve specific revenue results. Revenue and results figures cited in our marketing materials represent averages across clients and are not guarantees.
Governing Law
These terms are governed by the laws of New Brunswick, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of New Brunswick, Canada.
Changes to Terms
We may update these terms from time to time. Significant changes will be communicated via email with at least 14 days notice before taking effect. Continued use of our services after the effective date constitutes acceptance.
Contact
For questions about these terms: NorthLine AI Email: hello@northlineai.com Atlantic Canada